At Serita Beach Hotel & Spa in Crete, guests receive great customer service as soon as they arrive!
We were served welcome drinks when checking in and they helped us with our all-inclusive wristbands. They also helped with our luggage and took us to the room. The room had a balcony and faced the pool area.
Whether asking about towels, the restaurant, or printing a document, if we had any questions we could ask at reception and everyone was helpful.
The little ones enjoyed the kids club and they did crafts, games, even some water activities since it was so hot.
Parents could enjoy some spa time while kids were busy having fun as well. They did offer massages but unfortunately, there wasn't a Spa sauna or hot tub.
Staff all around the resort especially the Waffle and Crepe bar were friendly and welcoming. Such a great idea to have a Creperie and Waffle station open till late for guests looking for snacks!
For pools, there are a few different pools at the hotel. A kids pool, the water slide and two main pools. They are open 9am-6pm with lifeguard. People swam outside of this time and this was fine. The hotel doesn't rope off the area.
Bathrooms are available in the main lobby area and next to the snack bar down by the pool.
There is one a la carte restaurant that all guests can reserve for a night otherwise you dine at the main restaurant for buffet breakfast, lunch and dinner.
We had a variety of options at the buffet but mostly only had lunch and dinners there. It was nice that breakfast was on until 10:00am so you could sleep in if you needed. We skipped breakfast a few times.
It's possible to walk along the waterfront from the hotel for a morning walk. There are a few souvenirs shops and restaurants. There is beach access but not much sand to sit and water could be wavy.
After checking out, they said we can put our luggage in the luggage room then still have lunch, get a drink, use the pools, enjoy the resort like an all-inclusive guest. That was a pleasant surprise and very appreciated.
We really enjoyed our time at Serita Beach Hotel & Spa! It's especially great for a family getaway. If you're in the Northern area of Crete looking for an all-inclusive option, check out the Serita Beach Hotel & Spa.
Don't forget your snacks!
Serita Beach Hotel & Spa
Beach Road, Anissaras 700 14, Greece
Check out their website for more info.